Frequently Asked Questions
Our products are sent by DHL or FedEx as insured parcels.
The shipping rate is based on package weight, size, and destination country. For example, shipping a package to an EU country costs 12–15 EUR (up to 1 kg).
Please find more detailed information about shipping and packaging fees for all countries here.
We always recommend to exhaust the minimum order amount of 30.00 EUR, in order to keep shipping fees reasonable.
During the checkout process, you can see all shipping fees and extra costs at the end of the bill before you confirm the order. If you change your mind, you can still cancel your order.
Shipments to non-EU countries may require additional customs fees. Please inform yourself before ordering.
We process orders within 3–5 workdays after you place your order. Added to this is the time the parcel service needs to deliver your order. The delivery period can differ greatly depending on what country it is being sent to and always depends on how fast the parcel is released by the local customs. Please remember that we unfortunately have no control over delivery dates.
Yes, within Germany it is possible to send your order to a packing station. When entering the address, you will find a button for "Packstation" below the input field for street/house number. The following information is required:
- first and last name
- postcode
- city
- Packstation No.
- Postal number
We always issue an auto-generated confirmation e-mail, confirming that your order went through. If you don’t receive this e-mail, please look in your spam folder. Auto-generated e-mails sometimes end up there.
After logging into the RammsteinShop, you can also view your orders in the “ My Account” section. In the Order History area, you can check and see if we received your order.
The goods must be returned in perfect condition, unwashed and in their original packaging.
For returns within Germany, Rammstein Merchandising oHG refunds the shipping costs.
If you are a registered user of our shop:
You can simply log into your
account, view the relevant order, click the link return form and select the items you wish to return.
If you placed the order as a guest:
Please follow the return instructions in your shipping confirmation email.
If you can't find the email (please also check the spam inbox), please use our contact form.
You will receive a DHL return label by email.
Please return the goods at your own expense as a franked parcel to the following address:
Rammstein Merchandising oHG
Hertzstr. 63B
13158 Berlin
Germany
Please return the goods at your own expense as a franked parcel to the following address:
EFM Event Logistics
20925 Bonita Street
Carson, Ca 90746
Please keep the delivery note. Our Terms and Conditions state that, in the case of a supplier error or if defective goods were delivered, we will pay back the costs of the return delivery.
Once we have received and processed the return, you will be notified by email.
Please find more information about the right of withdrawal here.
We automatically delete your account if it is left inactive for 18 months
Only LIFAD members can benefit from the LIFAD discount. In order to become a LIFAD member, you must purchase the LIFAD Membership for 25.00 EUR. This is a one year membership and will automatically expire 365 days (one year) from the purchase date. We will inform you ten days before expiration so that you may renew your LIFAD Membership by paying the annual fee.
To become a member click here: LIFAD.
After the purchase of a membership, you must logout and then login againin order for the system to recognize you as a LIFAD Member.
- Purchase membership
- Logout
- Login - receive the discount!!
If you forgot your password, click here: “ Forgot your password?”. Enter your e-mail address and click “Continue.” Instructions on how to reset your password will then be sent to you via email.
With your new password, you can log into the RammsteinShop and into LIFAD.
After you log into the RammsteinShop, you can change your password at any time. Just go to “ MY ACCOUNT” and click on “ ACCOUNT PASSWORD”.
A gift card is a prepaid value card that is sent by e-mail for self-printing. A 12-digit code is written on the gift card. As soon as you enter the code in the shopping cart, the value of the gift card will be deducted from the value of your order (excluding shipping costs). The gift card expires automatically after three years. The period begins at the end of the year in which the card was purchased.
How do I purchase a Gift Card?
The Gift Card can be ordered online like any other product in the RammsteinShop. It is not sent by mail but digitally by e-mail.
How do I use the Gift Card?
After you have selected your desired Rammstein products in the RammsteinShop, you can enter your gift card code in the shopping cart. The amount of the gift card will then be offset against the value of your order. If the gift card amount is higher than the order value, the remaining balance will remain on your gift card. Gift cards cannot be applied toward shipping costs. All orders are subject to shipping costs.
Where can I use the Gift Card?
The Gift Card can only be used for online orders on www.RammsteinShop.com. You can enter the code on the gift card in the shopping cart and the value of your gift card will be deducted from your order. The Gift Card can only be redeemed at RammsteinShop.com and not at RammsteinShop.us.
Can anyone use my Gift Card?
Yes. The gift card is not personalized. You can use the gift card yourself for an order or give it away to others. RammsteinShop assumes no liability for the loss, theft or unauthorized use of your gift card.
What happens with the remaining balance if I do not use the full value of the Gift Card when placing an order?
The initial balance of each Gift Card is equal to the value noted on the card, e.g. €150, €100 or €50. The remaining balance remains on the Gift Card and can be used for the next order. For this purpose, the Gift Card code is entered again in the shopping cart. The remaining balance will be offset against the order value until the entire credit balance is used up.
How many Gift Cards can I use per order?
Only one Gift Card code can be entered per order.
Can I return a Gift Card?
No. A gift card can only be exchanged for merchandise. Rammstein Gift Cards are therefore excluded from the return/payment of the money.
What happens when I return goods paid for with a gift card?
Credits for goods paid for with a gift card are only issued electronically. The credit will be credited back to your gift card code. With your next order you can access the credit balance again by entering the gift card code in the shopping cart.
To learn about important date and information regarding RAMMSTEIN, please subscribe to the Official Newsletter.
Please send a self-adressed envelope with international response coupons (IRCs) (Attention! Consider current postage for Germany!) to the following address and you will get your autograph (printed) by post:
Rammstein Merchandising oHG
Hertzstraße 63B
13158 Berlin
Germany
Only one card per address!
Unstamped return envelopes can unfortunately not be considered.