Shipping and Returns
Shipping and Packaging
For all deliveries within Germany, shipping & handling charges are 5.00 EUR per package (up to 10 kg).The shipping rate is based on package weight, size, and destination country. For example, shipping a package to an EU country costs 10.00 EUR (up to 6 kg).
Please find more details about shipping and packaging fees for all countries here.
Delivery terms and dates
Unless we expressly agree to a binding delivery date in writing, the delivery dates we give you are always non-binding. Regardless of whether the delivery date is binding or not, we are not responsible for delivery delays resulting from force majeure due to changes in the legal or official approval situation, the breakdown of machinery, strikes and/or problems with the procurement of materials - even if this arises at the supplier’s location. In these cases, the agreed delivery date is implicitly extended for the amount of time needed to remove the obstacle. We reserve the right to make partial deliveries; the customer must accept them.
We process orders within 3–5 workdays after you place your order. Added to this is the time the parcel service needs to deliver your order. Please note that we have no control over delivery dates.
Make sure that you accept only undamaged parcels from the postal service; in case of doubt, open it in the presence of a postman. Never accept damaged parcel’s!, because of showing the will to take damaged goods with this behaviour. If there are some problems or discrepancies, please write down the name of the postman.
Information about the exercise of the right to cancel
-Model instructions for cancellation-
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Rammstein Merchandising oHG, Hertzstr. 63B, 13158 Berlin, Germany, telephone +49 30 41 72 747 13 , fax +49 30 41 72 747 19, e-mail email@example.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse you all payments received from you. This includes the price of the returned goods and - in case of cancellation of the entire order - the costs of delivery.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than-
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
-End of instructions for cancellation-
Model cancellation form
To Rammstein Merchandising oHG, Hertzstr. 63B, 13158 Berlin, Germany, fax +49 30 41 72 747 19, e-mail firstname.lastname@example.org:
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/ for the supply oft the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
(*) Delete as appropriate
Reservation of title
The delivered product remains our property until it is paid for in full. Our General Terms and Conditions apply exclusively to all orders. When you accept the product we have delivered, you acknowledge the General Terms and Conditions as exclusively binding. Any side agreements, contract changes and contractual commitments require our express written confirmation in order to be valid.